FREQUENTLY ASKED QUESTIONS
Booking is easy! Simply choose the yacht you're interested in and contact us through WhatsApp or our inquiry form.
Send us your preferred date, estimated number of guests, and how many hours you'd like to book. We'll confirm availability, provide pricing and details, and guide you through the booking process.
A deposit is required to secure your yacht, date, and time.
Your reservation is not confirmed until the required deposit has been received. Availability can change quickly, so we cannot hold a yacht without payment.
The remaining balance must be paid according to the payment instructions provided with your reservation.
nclusions vary depending on the yacht you select. Your booking may include essentials such as ice, water, a cooler, Bluetooth sound system, floating mat, and other amenities.
We'll provide the exact list of inclusions for your selected yacht before you book, so you'll know exactly what to expect.
Absolutely! You're welcome to bring your own food, snacks, and beverages onboard. 🥂
However, to help us keep the yachts in great condition, red wine and any food or beverages that may cause permanent stains are not permitted onboard.
Alcoholic beverages are welcome for guests 21 and older. Please drink responsibly, and feel free to ask us in advance if you're unsure about a particular item.
Smoking policies vary depending on the yacht. Please ask your captain on the day of your charter before smoking onboard. The captain will let you know whether smoking is permitted and, if so, where it is allowed.
Hookahs are strictly prohibited on all yachts.
If smoking is permitted, guests must follow the captain's instructions at all times. Any burns, stains, or damage caused by smoking may result in additional charges.
Illegal drugs and unlawful activity are strictly prohibited onboard.
Guests are responsible for following all applicable laws while on the vessel. The captain reserves the right to end the charter if illegal or unsafe activity occurs.
No. Weapons of any kind are not permitted onboard any of our yachts.
This policy is in place to help maintain a safe and comfortable environment for all guests, captains, and crew.
Guests who bring a weapon onboard may be denied boarding or asked to leave the vessel. Please leave all weapons at home.
Yes! 🎈 We love birthdays.
Birthday decoration options may be available depending on your package and yacht. We can help make the boat celebration-ready before you arrive.
Ask us about our current Birthday Promotion when booking!
Definitely! 🎉
We can help with birthdays, bachelor and bachelorette parties, anniversaries, proposals, romantic dates, graduations, family celebrations, and more.
Tell us what you're celebrating, and we'll help you explore the available options to make your day on the water extra special.
Yes! Depending on availability, you can customize your experience with additional services such as catering, decorations, bartending, DJ services, photography/video, jet skis, and more.
Add-ons must be arranged and confirmed before your charter. Some services may require additional deposits or advance notice.
Our charters can accommodate a maximum of 13 passengers, not including the captain and crew.
When booking, please provide us with your estimated number of guests, including children, so we can help you select the right yacht for your group.
For safety and operational purposes, no more than 13 passengers may be onboard during the charter.
Absolutely! We understand that plans can change, and you're welcome to add additional guests after making your reservation.
Just make sure that your total number of passengers on the day of your charter does not exceed 13 people, excluding the captain and crew.
We recommend letting us know if your guest count changes so we can make sure everything is properly prepared for your group.
Maximum capacity: 13 passengers + captain and crew.
Yes! Families are welcome. 👨👩👧👦
Children must remain under adult supervision at all times. Please include children in your total passenger count when planning your charter.
Let us know in advance if children will be joining so we can communicate any applicable safety requirements.
Yes, when conditions and the location allow it! 🌊
The captain will determine when and where it is safe for guests to enter the water. Guests must follow the captain's instructions regarding swimming and water activities at all times.
Swimming may be restricted due to weather, currents, vessel traffic, location, or other safety concerns.
Your route can vary depending on the yacht, charter duration, weather, marine conditions, and your plans for the day.
Whether you'd like to cruise and enjoy Miami's views or spend some time anchored, swimming, and relaxing on the water, we'll help you plan an experience that fits your group.
Final routing is always subject to the captain's judgment and safe operating conditions.
We operate in Miami, Florida, and the exact departure location depends on the yacht you select.
Your confirmed marina/location and arrival instructions will be provided before your charter.
We recommend checking the location in advance and allowing enough time for Miami traffic and parking.
We recommend arriving 15–30 minutes before your scheduled departure time.
Please plan accordingly for traffic, parking, unloading, and getting your group together.
Your reserved time is based on the scheduled charter period, so arriving late does not automatically extend your booking.
We understand that Miami traffic happens! However, your yacht and crew are reserved specifically for your scheduled time.
If your group arrives late, the charter will generally still end at the originally scheduled time.
Additional time may be available for purchase only if the yacht and crew's schedule allows it.
We strongly recommend arriving early so you can enjoy your full experience.
Sometimes! If you're having a great time and want to stay longer, ask about extending your charter.
Extensions are subject to yacht and crew availability and must be approved and paid for before the additional time begins.
Your safety comes first.
Miami weather can change quickly, and rain in the forecast does not automatically mean your charter will be canceled.
If conditions are determined to be unsafe for operation, we'll communicate the available options based on the circumstances and the policy applicable to your reservation.
Please do not assume your charter is canceled unless cancellation has been confirmed.
We understand that plans can change.
If you need to reschedule your charter, please contact us at least 7 days before your scheduled charter date.
Rescheduling requests made 7 or more days before the charter are permitted, subject to yacht, date, and time availability.
Rescheduling requests made less than 7 days before the charter, including same-day requests, will result in the loss of your original deposit. A new deposit will be required to secure a new reservation.
Cancellation terms may differ from rescheduling terms and will be communicated as part of your booking policy.
No problem! You may request to change your charter date at least 7 days before your originally scheduled charter, subject to availability.
We'll do our best to accommodate your preferred new date and time.
Date change requests made less than 7 days before your charter, including same-day requests, will result in the loss of your original deposit. A new deposit will be required to secure the new date.
Quick reminder:
✓ 7+ days before: Date changes allowed, subject to availability.
✕ Less than 7 days before: Original deposit is forfeited.
✕ Same-day change: Original deposit is forfeited.
Yes! You may request to switch to a different yacht at least 7 days before your scheduled charter, subject to availability.
If the new yacht has a different rate, any applicable price difference must be paid before the change is confirmed.
Yacht change requests made less than 7 days before your charter, including same-day requests, will result in the loss of your original deposit. A new deposit will be required to secure the new yacht.
We recommend contacting us as early as possible if you're considering switching yachts so we can provide you with the best available options.
Quick reminder:
✓ 7+ days before: Yacht changes allowed, subject to availability.
✕ Less than 7 days before: Original deposit is forfeited.
✕ Same-day change: Original deposit is forfeited.
Although uncommon, mechanical issues, safety concerns, or circumstances outside our control can occasionally affect a specific vessel.
If this happens, we'll contact you as quickly as possible and work with you on the available options, which may include a comparable replacement yacht when available.
Some yachts may require a refundable damage deposit on the day of your charter. The amount and requirement may vary depending on the yacht selected.
This deposit is held as security against any damage caused to the yacht, its equipment, furniture, or amenities during your charter.
If the charter ends with no damage and the yacht is returned in the same condition, your damage deposit will be fully refunded.
If damage occurs during the charter, the applicable cost may be deducted from the damage deposit. Guests may also be responsible for damages exceeding the amount of the deposit when applicable.
We simply ask that you and your guests treat the yacht with care and respect.
Guests are responsible for treating the yacht and its equipment with care.
The person responsible for the reservation may be held responsible for damage caused by anyone in their group beyond normal wear and tear.
If your yacht requires a damage deposit, applicable damage costs may be deducted from that deposit. Additional charges may apply if the cost of the damage exceeds the deposit amount.
No damage? No problem — your refundable damage deposit will be returned to you.
Unless specifically stated in your booking, gratuity is not included.
If you enjoyed your experience, gratuity for the captain and crew is always greatly appreciated.
Of course! 🎶
Most of our yachts offer Bluetooth-compatible sound systems, so you can connect your phone and enjoy your own playlist.
Music must be kept at a reasonable level when required by marina rules, local regulations, or the captain.
Many yachts have a no-shoes policy or may require certain footwear to be removed before boarding to protect the vessel.
The specific policy for your yacht will be communicated before or at boarding.
We appreciate your cooperation in helping us keep every yacht in great condition.
Yes, when necessary for safety.
The captain has final authority regarding the safe operation of the vessel and may modify or end a trip due to dangerous behavior, failure to follow safety instructions, illegal activity, severe intoxication, unsafe weather, or other conditions that put passengers, crew, or the vessel at risk.
We want everyone to have a great time — we simply ask that guests respect the yacht, the crew, the captain's instructions, and each other.
Bring your favorite drinks and snacks, sunscreen, sunglasses, swimwear, a valid ID, and any personal essentials you'll need for your time on the water. ☀️🌴
Remember that red wine and other items that may cause permanent stains should be left at home.
We'll provide any yacht-specific instructions before your trip.
Most importantly, come ready to enjoy Miami from the water!
We're happy to help!
Contact VIP YACHTZ on WhatsApp and we'll help you choose the right yacht, check availability, and plan your experience.